Franklin EPB Fiber is pleased to announce its first Fiber to the Home program, which will allow us to examine the possibility of bringing the same reliable, fast, all fiber network used to serve our commercial customers to our residential customers. The test areas will provide important information regarding equipment, service and customer satisfaction.
Franklin EPB Fiber's residential program service options are:
|Speed (Up to)||Monthly Rate||Equipment||WIFI||Installation|
|Phone (VOIP)||$29.95||NA||NA||$25.00 activation|
|100 Mbps -Outside EPB service terrirory||$55.00||Included||Included||$49.00|
Frequently asked questions about Fiber to the Home:
What is Fiber to the Home?
Fiber to the Home: the name says it all. Fiber to the Home (FTTH) is the delivery of internet services over optical fiber. FTTH is the fastest, most reliable and secure method of connecting your home to the internet. By transporting information literally at the speed of light, FTTH can connect your entire family to their favorite internet sites in the blink of an eye. Stream multiple movies, explore the world of online gaming, hold video conferences with loved ones, or send pictures halfway around the world simultaneously. It’s all possible with FTTH.
Why is FEPB considering Fiber to the Home?
FEPB has a robust telecommunications (fiber optic) system. FEPB not only utilizes the fiber system for its own needs, but currently serves many of the industries, government buildings, financial and medical institutions in Franklin.
We, as your local utility, want to expand these same reliable and high-speed services to residential customers at affordable prices. We want to use the same dedication to quality and reliability that you’ve come to expect from your electric service, to connect you and your family to the internet efficiently, quickly and easily.
As the need for reliable, high-speed residential internet service continues to grow in our community there’s never been a more appropriate time to extend these capabilities to our residential customers.
What is fiber optic cabling?
Fiber optic cabling contains various quantities of individual fiber optic strands of glass. Each strand is no larger than the width of a human hair, however it is capable of transmitting enormous amounts for data using pulses of light. Every strand is insulated by several lays of durable material ensuring it is well protected from the elements and capable of providing reliable data transmissions.
What does 1 Gigabit-per-second internet access mean?
A Gigabit-per-second (1Gpbs) literally means having the capability to transmit or receiving 1,000,000,000 bits of information a second. These are the fastest connections currently available to residential customers in the United States.
Why a pilot program?
In order to ensure that we will deliver quality, reliable and high-speed access, FEPB is starting with a comprehensive pilot program. This provides an opportunity, on a smaller scale, to test equipment, assess infrastructure, determine the best practices and ensure customer satisfaction.
After the initial pilot program, if it is successful, FEPB will expand to other areas, methodically and deliberately to maintain the same level of service and satisfaction.
How soon will I be able to receive Fiber to the Home services?
FEPB now has fiber available in Fox Chase Subdivision and will be starting in whats commonly referred to as the Millwood Subdivision on Witt Road in the near future. Upon completion of this pilot, we will determine the next most appropriate, suitable and feasible area for expansion. Watch this page for updates and progress reports.
How will the pilot program work?
We will acquire, install and test equipment and infrastructure to serve the designated pilot program area.
In Fall of 2016, we will begin connecting customers who have indicated an interest in the program.
We will then test, with the help of the pilot participants, the Fiber to the Home system, making adjustments, improvements and changes to meet our customers’ needs and requirements.
At this time we will also begin to consider suitable pilot areas for the next launch.
How will I connect to Fiber to the Home?
A small fiber optic cable, the width of a standard pencil, will be connected your home to the outside network. Typically this will be an aerial connection, similar to your electric connection.
In instances where electric services are provided underground as opposed to overhead, the line will be buried in your yard. We will, as with all of our services, be diligent in providing as little disruption as possible.
In some circumstances, there may be networking equipment in the public easement near your home. However, this will be in rare cases.
Will I use my current computer or laptop?
Yes, you will use the same computers, laptops, tablets or other devices that you are currently using.
Will I need a router?
The equipment provided to you by FEPB will include a router.
Will I be able to use my Wi-Fi?
Yes, you’ll be able to use Wi-Fi throughout your home just as you do now.
If you have additional questions, please contact us.