Please call 270-586-4441
call us (270) 586-4441
Pay by Phone (866) 996-7915
email us contact@franklinepb.com

In an effort to comply with the Governor's directive for social distancing, our lobby will be closed Wednesday, March 18th until further notice. There are multiple ways to interact with FEPB without visiting the office:

  • All personnel will be at work and available to assist customers remotely. You can reach our office at 270-586-4441. Electric service transfers, customer requested disconnects and new electric service will be handled via phone and/or email.
  • From our website (www.franklinepb.com) you can access your account to make a one-time bill payment or set up online access. If you have trouble accessing your account, please call us at 270-586-4441 and we will be glad to help. We will be available Monday-Friday from 7:30 to 4:30.
  • You can use our automated phone system by calling 866-996-7915 and pay via credit card or your bank account.
  • A drop box is located on the drive thru side of the building that is available 24/7 for payments.
  • The drive thru will also remain open to accept payments.
  • FEPB will suspend disconnects until further notice. This DOES NOT eliminate your bill, it simply extends the cutoff date.
  • FEPB Fiber Division will be limiting installations for the next couple of weeks. We feel at this time the risk is greater than the benefit for our customers.

Please understand that all of these measures are an effort to help ease the stresses related to this pandemic. As we navigate through this time together, our management staff will continually evaluate the situation in order to provide a safe environment for our customers and our staff.

Contact Us today

Repair, Replacement or New Installation - Call (270) 586-4441

Our number one priority is you, our customer.